Returns Management
Turn Returns From a Cost Center to a Competitive Advantage
Managing the entire end-to-end lifecycle of a product means you need the same level of sophistication and focus on the returns journey that you have for the pre-sale. Blue Yonder’s returns management solutions enable you to manage the full journey. That means delivering a seamless experience, embedding convenience and speed for your customers, as well as intelligently protecting the business from inefficient returns processes that drive up costs while maximizing revenue recovery to make your returns as profitable as possible.
Building Better Returns
Making returns digital, seamless, and profitable
Blue Yonder's Returns Management
Blue Yonder’s returns management turns returns into a competitive advantage, transforming the customer experience and giving you visibility and control over the returns process. Imagine an end-to-end returns journey that is efficient, sustainable & delights customers at all touchpoints. Dynamic rules & processes ensure all items are routed back to the right place at the right speed, ensuring maximum availability, efficiency & minimized wastage. Our microservices approach delivers flexibility and performance, and with millions of transactions already processed, Blue Yonder delivers the responsiveness, scale and performance that ensures volume isn’t a concern.
Microservices-Based Applications
Let customers book a return in a branded, digital journey
Provide an intuitive and fully brandable consumer experience, which consumers use to initiate a return by selecting an eligible product from their purchases, selecting a return reason and a drop-off location. Retailers can be onboarded in less than two weeks to access a customizable journey, a paperless return process and automated branded consumer communications and tracking.
Make and automate intelligent decisions
Reduce the cost of returns and maximize revenue recovery with the power of returns orchestration. Configure an advanced rules engine to ensure only the right returns are allowed to happen, that each item is routed to the right place at the right speed, and that every choice maximizes profitability. Capture and connect returns data to generate insights that further tune your intelligent rules engine.
Enable best-in-class returns processing - instore or in warehouse
Our returns processing application is designed for staff to process returns efficiently in your store or warehouse, with an intuitive UX that allows staff to quickly scan in, manage, store and scan out returns.
Delight customers and store associates with self-service returns drop-off
The returns Drop-Off Kiosk allows customers to drop off returns in under 30 seconds without having to interact with a staff member, allowing store associates to focus on high-value tasks and giving customers more time to shop. The Drop-Off Kiosk is fully accessible with multiple languages, Talk-Back, navigation pads and adjustable text.